Terms of Service

1. Agreement to Terms

By accessing or using the PropBoss platform, website, or any associated services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not access or use the Service.

The Service is operated by Mates With Property Pty Ltd (ACN 678 025 155 | ABN 64 678 025 155), trading as PropBoss, a company registered in New South Wales, Australia (“PropBoss”, “we”, “us”, or “our”).

These Terms constitute a legally binding agreement between you and PropBoss. By creating an account, subscribing to the Service, or otherwise using the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

PropBoss is an AI-powered property investment management platform designed for Australian property investors. The Service provides tools and features including, but not limited to:

• Portfolio tracking and property performance monitoring
• Automated bill processing and expense categorisation via email integration
• Bank feed synchronisation for transaction reconciliation
• Depreciation schedule tracking aligned with ATO guidelines
• Financial reporting, including end-of-financial-year summaries
• AI-assisted document classification, data extraction, and provider matching
• Entity and ownership structure management

The features available to you may vary depending on your subscription plan and account status. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account Registration

To use the Service, you must create an account. By registering, you represent and warrant that:

1. You are at least 18 years of age.
2. All information you provide during registration is accurate, current, and complete.
3. You will maintain and promptly update your account information to keep it accurate.
4. You are responsible for maintaining the confidentiality of your account credentials, including your password.
5. You are responsible for all activity that occurs under your account.
6. You will maintain only one account per person. Duplicate accounts may be terminated without notice.

You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other breach of security.

4. Subscription and Billing

4.1 Fees

The Service is offered on a subscription basis with the following fee structure:

• One-time setup fee: $365.00 (AUD), payable upon account activation.
• Monthly subscription: $11.00 (AUD) per property per month.
• AI usage: AI-powered features (such as document classification and data extraction) may incur additional usage-based charges, billed separately.

4.2 Billing

Subscription fees are billed monthly in advance via Stripe. All prices are quoted in Australian Dollars (AUD) and are exclusive of GST. Goods and Services Tax (GST) at the applicable rate (currently 10%) will be added to all invoices in accordance with Australian tax law.

4.3 Money-Back Guarantee

We offer a 14-day money-back guarantee from the date of your initial payment. If you are not satisfied with the Service within this period, you may request a full refund including the setup fee by contacting us at [email protected]. Refunds are processed within 10 business days. This guarantee applies to first-time subscribers only.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

1. Use the Service for any illegal or unauthorised purpose, including but not limited to fraud, money laundering, or tax evasion.
2. Attempt to gain unauthorised access to any part of the Service, other accounts, computer systems, or networks connected to the Service.
3. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or any underlying technology.
4. Use automated scripts, bots, scrapers, or other automated means to access or interact with the Service without our prior written consent.
5. Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
6. Upload or transmit viruses, malware, or any other harmful code.
7. Resell, sublicense, or redistribute the Service or any part thereof without our prior written consent.
8. Misrepresent your identity or affiliation with any person or entity.

We reserve the right to investigate and take appropriate action against any violations of this section, including suspension or termination of your account.

6. Intellectual Property

The Service, including all software, algorithms, user interfaces, designs, text, graphics, logos, and other content provided by PropBoss (collectively, “PropBoss Content”), is owned by or licensed to PropBoss and is protected by Australian and international copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or internal business purposes.

You may not copy, modify, distribute, sell, or lease any part of the PropBoss Content, nor may you reverse engineer or attempt to extract the source code of the software, unless such activity is expressly permitted by law.

7. Your Data

You retain full ownership of all data, documents, and content that you upload, submit, or otherwise provide to the Service (“Your Data”). PropBoss does not claim any ownership rights over Your Data.

By using the Service, you grant PropBoss a limited licence to access, process, store, and display Your Data solely for the purpose of providing and improving the Service. This licence terminates when you delete Your Data or close your account, subject to any data retention obligations.

You are responsible for ensuring that you have the right to upload and share any data you provide to the Service and that such data does not infringe on the rights of any third party.

For full details on how we collect, use, store, and protect your personal information, please refer to our Privacy Policy.

8. AI Features

The Service utilises artificial intelligence (“AI”) technologies to provide certain features, including but not limited to:

• Automated classification and categorisation of documents and emails.
• Data extraction from invoices, statements, and other financial documents.
• Provider and property matching based on document content.
• Financial insight generation and reporting assistance.

Important: All AI-generated outputs are provided as suggestions and tools to assist you. They do not constitute financial advice, tax advice, accounting services, or any other form of professional advice.

AI systems may produce inaccurate or incomplete results. You are solely responsible for reviewing, verifying, and approving all AI-generated outputs before relying on them for any purpose. You should consult a qualified professional (such as a registered tax agent, financial adviser, or accountant) for advice specific to your circumstances.

PropBoss does not guarantee the accuracy, completeness, or reliability of any AI-generated output and disclaims all liability arising from your reliance on such output.

9. Limitation of Liability

9.1 No Professional Advice

PropBoss is a technology platform. We are not a financial adviser, tax agent, accountant, or legal practitioner. Nothing in the Service constitutes professional advice. You should seek independent professional advice before making any financial or investment decisions.

9.2 Service Provided “As Is”

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.3 Limitation of Damages

To the maximum extent permitted by applicable law, PropBoss shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

PropBoss is not liable for any decisions you make or actions you take based on information, AI-generated outputs, or reports provided through the Service.

In any event, our total aggregate liability to you for all claims arising out of or related to the Service shall not exceed the total amount of fees paid by you to PropBoss during the twelve (12) months immediately preceding the event giving rise to the claim.

10. Termination

10.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation, your subscription will remain active until the end of your current billing period. No refunds will be issued for partial billing periods, except as provided under our 14-day money-back guarantee.

10.2 Suspension or Termination by PropBoss

We reserve the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe that:

• You have violated any provision of these Terms.
• Your use of the Service poses a security risk to the platform or other users.
• Your account has been inactive for an extended period.
• Continued provision of the Service to you is no longer commercially viable.

10.3 Effect of Termination

Upon termination of your account, your right to access the Service will cease immediately. Your Data will be retained in accordance with our data retention policy and applicable law. You may request export of Your Data prior to account termination. After termination, we may delete Your Data in accordance with our retention schedule, subject to any legal obligations to retain certain information.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. For material changes, we will provide at least 30 days' notice via the email address associated with your account before the changes take effect.

The updated Terms will be posted on this page with a revised effective date. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.

13. Contact

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: